Under applicable data protection law and Meta's Platform Terms, you have the right to request that we delete the personal data we hold about you. This page explains what data we hold, what we can delete, what we must legally retain, and how to submit your request.
What Data We Hold
When you interact with our WhatsApp Business chatbot or contact us directly, we may store:
Your WhatsApp phone number and sender ID
Your name and date of birth (if provided in a form)
Academic qualifications and English test scores
Financial estimates (income range, bank balance range) provided for visa eligibility
Travel history and visa refusal history (if disclosed)
Passport bio-data page (for ticketing requests)
Conversation logs (the messages you sent us)
Your selected service, chosen intake, budget range, and preferred study destination
Upon a valid request, we will delete or anonymise:
Your name, date of birth, and any identity information
Academic qualifications and test scores
Financial estimates provided during visa assessment
Passport copies (immediately upon request)
WhatsApp conversation logs
Your phone number from our active systems (it will be pseudonymised in audit logs)
What We May Retain
In some cases, we are required by law or legitimate interest to retain certain information:
Financial transaction recordsIf you paid for a service, we retain payment records for 5 years under Pakistani tax and financial regulations.
Visa application submissionsDocuments submitted to embassies on your behalf become part of the embassy's own records and cannot be recalled by us.
Legal dispute recordsIf there is an ongoing dispute, complaint, or legal proceeding, we retain relevant records until resolution.
Anonymised analyticsAggregated, non-identifiable data (e.g. "X users chose Canada this month") is retained for service improvement and carries no personal identifiers.
Where we must retain data, we will tell you clearly what is retained, why, and for how long.
Meta / WhatsApp Data
Our chatbot operates through the Meta WhatsApp Business Platform. Data Meta holds about your WhatsApp account (such as your phone number, profile picture, and message metadata) is governed by WhatsApp's Privacy Policy. To manage or delete data held by Meta, visit your WhatsApp privacy settings or submit a request directly to Meta.
Response Timeline
Milestone
Timeframe
Acknowledgement of your request
Within 3 business days
Identity verification (if required)
Within 5 business days
Deletion completed
Within 30 days of verified request
Confirmation email sent
Upon completion
Questions
For any questions about your data or this process, contact: